01 Top Sellers
Coming Soon
Jack Daniels Merchandise
Marvel Comics Merchandise

Contact Us

01462 680060

Our line are open Mon-Fri 9-5pm (excluding Public and Bank Holidays).


Click on a department below to send an email.

Terms and Conditions

Terms and Conditions of Trading, Meroncourt Europe Limited (The "Company" or "Meroncourt Europe") >
Terms: The purchaser, hereafter referred to as (the "Buyer" of the "Customer")

Quotations are made and all orders accepted subject to the following terms and conditions of trading. No terms and/or conditions that the Buyer may seek to impose shall apply or have effect unless specifically agreed in writing by Meroncourt Europe in advance.

All products are sold by the description set out on the packaging of the products and/or supplied by their manufacturer and/or importer. Any further representations, advice or recommendations of the Company's staff as to the choice, suitability or description of the products are given without authorization of the Company and are not to be relied on by the Buyer unless previously confirmed in writing by the Company.

Please note that the manufacturer may vary, alter or amend the product over which Meroncourt have no control. Every endeavour is made for images and descriptions on our systems to be accurate at all times. This can especially be true for Toys where colour changes are not uncommon. If you do not work from our product feed data you should check in advance of ordering if your system has not been updated for some while to avoid any errors which are considered to be out of Meroncourt control and not therefore classed as returnable.

All units purchased as refurbished products from Meroncourt Europe must be sold to the consumer as a refurbished item and not as new.

These Terms and Conditions shall be governed by and construed in accordance with English Law and any dispute in relation hereto shall be subject to the non-exclusive jurisdiction of the English Courts.

Meroncourt Europe reserves the right at any time to refuse orders and cancel any incomplete orders to suspend delivery, due to circumstances outside its direct control. No contact shall arise between the Company and the Buyer unless and until the Buyer has accepted these conditions either expressly in writing or verbally or by implication.
The Company may cancel this agreement by giving written notice in the event that:

a) any invoices for the sale of the Company goods are overdue for payment
b) the manufacturer of the goods increases the price to the Company
c) for reasons beyond the control of the Company, it is unable to effect delivery following termination of the manufacturers goods or
d) it is unable to effect delivery due to insufficient supply of goods from the manufacturer.
On giving such notice, the Company shall promptly repay to the Buyer any sums paid in respect of the price. The Company shall not be liable for any loss or damage whatsoever arising from such cancellation. A charge of up to 50% of the order price will be made should the Customer cancel the order without the written agreement of the Company.

Payment Details
All Meroncourt Europe transactions are "cash in advance" until agreed otherwise. Payment terms are agreed at the time of the order. When granted by the Company, credit terms are 30 days net from the date of invoice and may be withdrawn at the discretion of the Company. Time for payment shall be deemed to be of the essence of the contract and payment shall be made in accordance with the agreed terms in full without any right of set off, deduct or withhold whatsoever. The Company reserves the right to charge interest on any outstanding balances at the current base rate of HSBC Bank plc + 5% until full payment has been received.

The Company reserves the right to charge £20.00 for all unpaid items either returned or represented at the Company's bank.

Any outstanding account balance will become immediately due for payment.

Credit and Debit card transactions may be subject to a 1.75% administration charge, over and above the original invoice amount.

Any overdue accounts will be notified to our credit reference agency and may affect any credit applications made by the Buyer in the future.

The prices shown on our web site are subject to alteration without notice. Goods will be invoiced at prices ruling upon receipt of a valid purchase order from the Buyer. Quotations are made at current prices on an ex-VAT basis and are exclusive of the costs of packaging, carriage, insurance and unloading unless stated within the quotation. Quotations are for acceptance within 3 days from the date of quotation and unless accepted within that period will be deemed to have been withdrawn.

The time for delivery is an estimate only and the Company shall use its reasonable endeavours to supply the goods on or before the estimated delivery date. The Buyer will notify the place for delivery of the goods to the Company, and delivery will be to ONE central location. However the Company shall have no liability in respect of failure to deliver or perform or delay in delivery or performing the obligations under this Agreement arising from any cause whatsoever, and the time of delivery shall not be of the essence.

The Buyer shall inspect the goods on delivery and shall within 1 day of delivery notify the Company of any alleged defect in the goods. The Buyer shall notify the Company of any non-delivery or shortage within 1 working day from the day on which the goods were delivered. The Buyer shall give the Company an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If the Buyer should fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the contact and free from defect or damage and the Buyer shall be deemed to have accepted the goods.

The Company reserves the right to refuse to make or complete any delivery, if the Buyer has gone into liquidation or administration, or has had a receiver appointed over all or any part of its assets or undertaking, or has suffered a judgment to be executed against it or bailiffs to distrain for non-payment of rent or has ceased trading or if the Company has reasonable grounds to believe it will not be paid for the products ordered, or if the Buyer has overdue payments to the Company.

For 'Drop Shipments' or direct deliveries it is the Customers responsibility to supply correct address and contact details, the Company shall not be responsible for any costs involved in returned or lost packages if the supplied address is incorrect or incomplete or if their customer has been 'carded' by the delivery agent and they have not then collected from the delivery depot or Post Office.

Any shipments made by an unrecorded method of delivery shall be entirely at the Customers liability, the Company will offer no compensation for any goods lost or undelivered if they are shipped by unrecorded or Zero compensation methods.

Further to the delivery conditions, all items are covered by a minimum of a 30-day warranty from the date of purchase against faulty materials or workmanship. During this period they will be repaired, replaced or have parts replaced, no credits will be given only replacement of goods providing that:
a) A RMA number must be obtained from Meroncourt Europe Limited.
b) The product is returned to the Company with evidence of the purchase date and invoice number.
c) The product has not been misused or handled carelessly.
d) All damaged goods must be reported within 48 hours of receipt and also each individual item returned must have a full written fault report on all faults included with RMA returns.
e) Repairs have not been attempted other than by the Company's authorised service staff.
f) The product is certified by the Company as being defective.
g) The Buyer will pay all carriage costs of alleged faulty units returned to Meroncourt Europe Ltd and will arrange for collection from Meroncourt.
h) Must be returned with complete kits, no damage & in full retail cartons.
i) If under exceptional circumstances agreement is made to accept back any unused product this will be subject to a 20% re-stocking fee and no carriage costs.
j) For Server Cabinet orders due to their size they are shipped direct from the manufacturer. Any cabinet returns have to be returned to the manufacturer and not to Meroncourt. The costs of return shipping are covered by the Buyer. There is also a 30% restocking fee for non-fault products. Special shipping arrangements are required for returning cabinets, please request full details.

The Company reserve the right to charge a testing fee and/or administration charge (min. £25), where goods returned as faulty are found to be in good working order and fit for purpose or have been misused, handled carelessly or a repair has been attempted by someone other than the companies authorised Repair Service Centre. Any product submitted for repair or returned as faulty, found to contain any computer virus will be subject to a charge.

This guarantee does not confer any other rights other than those expressly set out in above and does not cover any claims for consequential loss or damage. This guarantee is offered as an extra benefit and does not affect your statutory rights.

Title To Goods
Legal and beneficial title in the goods shall remain in the Company and the Buyer shall hold the goods in a fiduciary capacity as bailee of the Company until such time as payment in full has been received by the Company for the goods and all sums due to the Company by the Buyer under all Agreements between them.

Risk in the goods shall pass upon delivery to the Buyer. The Company shall be entitled to recover from the Buyer any goods for which payment has not been received when due, and enter the premises of the Buyer where the goods are situated or are reasonably thought to be situated to repossess such goods. Where the Buyer has purported to re-sell the goods before the property in them has passed to him, the proceeds of such purported re-sale shall be held in trust for the Company in the name of the Company in a bank account separate from all other monies of the Buyer.

Retention of Title
The risk in the goods shall pass from Meroncourt Europe to the Buyer upon delivery of such goods to the Buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the Buyer until the Company has received in cash or cleared funds payment in full for all goods delivered to the Buyer under this and all other contracts between the Company and the Buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the Company and the Buyer under which the goods were delivered.

Data Protection & GDPR
In accordance with the terms of the UK Data Protection Act (1998) / GDPR, please be assured that we only require the minimum information necessary to correctly process your order. We will not sell or otherwise provide your contact or purchase history details to anyone else except where this is required under law.

Please see our privacy policy for more information.